Frequently Asked Questions
Do you take Insurance?
We do not take insurance.
Do you accept HSA and FSA?
We accept HSA and FSA cards but only provide a regular receipt. If your HSA/FSA requires additional paperwork, forms, codes or notes, we do not provide that. A simple receipt of purchase is given.
My HSA/FSA is requiring prescription or physicians notes, can you provide that?
We only provide a receipt of purchase. For most HSA/FSA accounts this is enough. If your HSA/FSA is requiring additional paperwork we do not provide that.
Are the injections refrigerated?
Most medications are refrigerated and will arrive in a cold pack. Out of the refrigerator, your meds are good for up to 14 days. As an extra precaution we encourage our patients to always refrigerate their medications, as the refrigerator is a cleaner and more sterile environment.
Shipping and Delivery Issues?
Patients are expected to inspect packages upon delivery and report any delivery/product issues within 48 hours to [email protected].
What is your refund policy?
Our refund policy can be found at https://www.vitastir.com/refund-policy/
How can I get my medical records sent to me?
Please submit your request with your name, date of birth and phone number to [email protected]. We require at least 30 days to process the request and there is a $99 fee for official medical records
Medication Delivery Policy
All packages have to be inspected within 48 hours of delivery. If there are any issues with your medications, please email [email protected] within 48 hours of delivery.
How Do I Get Started?
Questions?
Chat with us online.
Book Appointment
Schedule for in-office visits at any of our 6 locations.
Start a HomeKit Visit
Fill out a HomeKit form, and a Physician will call you within 24 hours.
CONTACT US
For medical emergencies call 911 or visit your nearest hospital